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Community engagement and accountability (CEA)

Community Engagement and Accountability is about involving communities from the very beginning of programs and operations and making sure they are equal partners in the decision-making and implementation process. Thanks to this approach, humanitarian actions are more effective, fair, and sustainable while building community resilience.

Therefore, it is necessary to ensure that communities have access to reliable information through appropriate communication channels and support the implementation of feedback and complaint systems.The International Red Cross and Red Crescent Movement aims to standardize CEA, support active participation of the communities and systematize this approach throughout the humanitarian response and in the long-term development of these communities.

The French Red Cross, through PIROI, supports National Societies in the South-West Indian Ocean area to implement and disseminate community engagement and communication tools. Such as through the recent regional training about community resilience via EVCA (Enhanced Vulnerability and Capacity Assessment).

Through this Emini-learning, you will discover resources such as the Red Cross Red Crescent Guide to Community Engagement and Accountability (CEA) as well as other humanitarian actors resources such as UNICEF, introducing you to this inclusive work method.


A Red Cross Red Crescent guide to community engagement and accountability

Level : beginner, humanitarian workers

Duration : open

Type : guide

Languages : French, English, Spanish, Arabic
Description :
This guide, created by the The International Committee of the Red Cross (ICRC) and the International Federation of Red Cross And Red Crescent (IFRC), provides an overview of CEA approaches and activities. It will help you to improve communication, engagement and accountability through humanitarian actions.

Source : IFRC website


CEA Toolbox

The CEA Toolbox displays a multitude of practical tools ranging from feedback kits to guides helping you to develop a CEA contingency plan. These tools will be a great help in order to integrate this approach within your activities.

(e-learning) Community engagement and accountability in disaster and crisis - IFRC

This 20-minute e-learning course introduces a webinar video that provides an introduction to community engagement and accountability in times of crisis and disaster. You will also be redirected to valuable resources on this topic.

(vidéo) National Society Preparedness: Community engagement and accountability - IFRC

This short video outlines the importance of the ECA approach within the work of Red Cross Red Crescent National Societies, from risk reduction, through preparedness to emergency response.


Minimum quality standards and indicators for community engagement - UNICEF:
This report, developed by UNICEF, presents required standards and indicators for community engagement to provide globally established guidance on the contribution of community engagement in development projects as well as in humanitarian action.

Guidelines for community engagement and social accountability in education:
These guidelines are intended for education policy makers, UNICEF country offices, education stakeholders and civil society organizations. It provides a toolkit, a practical guide and concrete examples to facilitate the use of the CEA approach.

The importance of community engagement during a crisis - United Nations:
This short video, published by the United Nations, emphasized the importance that community engagement should not be optional but a priority.

Core humanitarian standard on quality and accountability:
This document, published by CHS Alliance, Groupe URD and the Sphere Project, presents 9 commitments which can be used by humanitarian actors in order to improve accountability to communities and people affected by crises.
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